FAQ

Orders & Purchases

How can I place an order with Hana Food?

You can place an order through our sales representatives or by phone, email, or ordering platform (if applicable). Our team will confirm your order and arrange the delivery schedule.

Is there a minimum order amount?

Yes, minimum order amounts vary depending on your location and delivery route. Please contact your sales representative for details.

Can I add to my order after it's been submitted?

Additional items may be added before your order is finalized for dispatch. Please contact us as soon as possible if you need to make changes.

Returns & Exchange

What is your return policy?

If you receive damaged, incorrect, or expired items, please notify us within 24 hours of delivery. We will arrange for a return or replacement promptly.

Can I return products I no longer need?

For health and safety reasons, we do not accept returns for perishable goods unless they were delivered in error or arrived damaged.

How do I request a product exchange?

Please contact your sales representative with the item details and reason for exchange. We will evaluate and respond promptly.

Shipping & Tracking

What areas do you deliver to?

We provide direct distribution to 14 states, including VA, DC, MD, PA, NJ, NY, DE, NC, SC, GA, TN, IN, KY, and OH.

How often do you deliver to my location?

Most customers receive deliveries once or twice per week. Delivery frequency depends on your location and product volume.

Can I request a specific delivery time?

While we try our best to accommodate specific delivery time requests, actual arrival times depend on the day’s route and traffic conditions.